Engagement Operations Specialist

The role

You will own the operational parts of tutor-facing programs and projects including webinars, community activities, and the Academy LMS migration. You will also run focus groups and data analysis to improve the tutor experience.

What you will do

• Own the operational part of all tutor-facing programs and projects end to end
• Drive new engagement projects from ideation to delivery
• Own the operational side of community activities like contests, awards, and story collections
• Support Academy's LMS migration by coordinating content shift, reviewing content, and building AI workflows
• Run focus groups, light research and data analysis
• Set up a reporting cadence to track program performance

Required qualifications

• Hands-on experience planning and running complex events or programs that reached thousands of people
• Ability to execute existing plans and take full ownership of projects with no plan
• Ability to build working trust with a new team fast without formal authority
• Strong stakeholder management and cross-functional collaboration skills
• Analytical skills to pull insight from research and focus groups and use data to measure program success
• Strong written and spoken communication skills
• Ability to build AI systems and workflows that replace repetitive manual work

Nice to have

• Strong user empathy
• Familiarity with a learning management system such as Docebo, 360Learning, or Thinkific
• Experience in professional development or marketplace environments
• Experience in content creation, including learning content, and content ops

Benefits

• Open, collaborative, dynamic, and diverse culture
• Generous monthly allowance for lessons on preply.com
• Learning & Development budget
• Time off for self-development
• Competitive financial package with equity
• Leave allowance
• Health insurance
• Access to free mental health support platforms

About the company

Preply is a category-defining company that helps people discover tutors and craft personalised learning journeys. They have reached unicorn status with a $150M Series D.