Technical Account Manager - AI Infrastructure

The role

You will own a portfolio of enterprise customers to ensure they succeed, scale, and expand with Prime Intellect. The role involves technical partnership on cluster performance and workload optimization alongside commercial duties like capacity expansion and renewals.

What you will do

• Own a portfolio of enterprise customers end-to-end
• Build deep relationships with technical and executive stakeholders
• Drive customer outcomes including time-to-value, scaling, and expansion
• Understand customer training and inference workloads at a technical level
• Partner with engineering teams on cluster performance, capacity planning, and workload optimization
• Translate customer needs into feedback for Engineering and Product teams
• Identify expansion opportunities and anticipate scaling needs
• Partner with Sales on renewal conversations and growth motions
• Serve as the first line for customer-facing operational issues
• Build cross-functional connective tissue between Sales, Engineering, Finance, and customers

Required qualifications

• 3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies
• Strong technical fluency
• Strong commercial instincts
• Deep customer empathy combined with high judgment
• Excellent verbal and written communication
• High ownership
• Comfortable in ambiguity and speed
• AI-native in how you work using LLMs, automation, and programmatic tools

Nice to have

• Direct experience at a cloud provider, AI infrastructure company, or compute marketplace
• Familiarity with GPU economics, training and inference workloads, or compute consumption patterns
• Background as a TAM or Solutions Architect at a hyperscaler (AWS, GCP, Azure) or specialized cloud provider
• Working knowledge of usage-based pricing, capacity commitments, and consumption-based contracts
• Early Customer Success hire at a high-growth company

Benefits

• Cash Compensation Range of $160,000 – $200,000 + meaningful equity
• Flexible work (remote or San Francisco)
• Visa sponsorship and relocation support
• Professional development budget
• Team off-sites and conferences

Before you apply

• Visa sponsorship and relocation support

About the company

Prime Intellect is building the open superintelligence stack, providing infrastructure for AI labs to build and deploy production AI systems. The company has raised $150M in total funding from investors including Founders Fund, Radical Ventures, and NVIDIA.