Technical Account Manager - EMEA

The role

The Technical Account Manager monitors merchant integration and payment performance to mitigate risk. You will debug technical issues, lead solution design sessions, and provide technical escalation ownership for key merchants.

What you will do

• Proactively monitor merchant integration and payment performance.
• Recommend and drive routing, network tokenisation, and configuration changes.
• Root-cause complex technical issues using logs, traces, and API behaviour.
• Act as an escalated contact during incidents affecting key merchants.
• Deliver RCAs and offer recommendations to prevent future exposure.
• Lead technical deep-dives and solution design sessions for new products or connectors.
• Manage the expectation gap through rollout and provide feedback to Product and Engineering.
• Run recurring technical integration reviews with merchant stakeholders.
• Translate card scheme rules or regional regulation into technical plans.

Required qualifications

• Deep, hands-on technical ability to read API logs and traces, debug integration issues, and write basic scripts/SQL.
• Experience in a technical, merchant/customer-facing role in payments, fintech, or e-commerce.
• Strong understanding of APIs, webhooks, and SDKs.
• Proactive operating style.
• Confidence and credibility presenting technical material to senior technical stakeholders.
• Comfortable owning ambiguity.
• Direct experience with payments infrastructure such as network tokenisation, PSP connectors/routing, or card scheme mechanics.

Nice to have

• Design-partner support experience

Benefits

• Fully remote and globally distributed
• Competitive share options
• Flexible holiday, with 25 days minimum to be taken
• Co-working space access across major cities
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)

Before you apply

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

About the company

Primer is the unified infrastructure for global payments. They provide finance and payments teams visibility and control to reduce complexity and improve performance from a single platform.