Sr. Proposal Customer Success Manager, Mid-Market (GovCon)

Remote. Posted 5 days ago

The role

You will own the customer relationship for 40 to 50 mid-market GovCon accounts. You will drive platform adoption and value realization while working alongside an Account Manager.

What you will do

Building and executing a value realization plan for each account
Delivering quarterly business reviews
Driving adoption breadth across the platform
Training new users, new teams, and new champions
Maintaining strong health scores across your book
Surfacing risk early using client data and feedback
Owning the adoption and engagement side of any save plan
Recognizing expansion signals and handing them to your Account Manager
Building strong relationships with customers
Translating customer pain into prioritized product input

Required qualifications

5+ years in GovCon business development, in roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar
2+ years in a customer-facing role where you were responsible for someone else's outcome
Comfort holding a substantive conversation with a director or VP
Strong analytical instinct
Excellent written communication
Bachelor's degree Business, Communications, or a related field
U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification

Nice to have

Experience with mid-market or enterprise B2B SaaS accounts
Working knowledge of generative AI and LLMs
Experience partnering with a sales or account management counterpart on a shared book
Familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tooling
Experience in a company scaling its CS function rather than one with mature process

Benefits

Competitive salary with performance based incentive plan and stock options
Comprehensive health plan
Flexible work arrangements, including full remote work capabilities
Extensive professional development opportunities

Before you apply

U.S. citizenship required
Ability to pass a Federal Background Check and Identity Verification
Background check is required

About the company

Procurement Sciences is a venture-backed SaaS company that uses Awarded AI to help businesses in the government contracting industry. They focus on simplifying complex processes and driving revenue growth through AI.