Manager, Strategic Engagement

The role

You will lead and develop a team of senior Engagement Managers responsible for complex, high-value customer relationships. You will set strategic direction, refine engagement methodologies, and partner with Sales, Product, and Engineering leaders.

What you will do

• Lead, coach, and develop a team of senior Engagement Managers
• Own team-level retention, adoption, and expansion metrics
• Establish and refine engagement methodologies, playbooks, and processes
• Conduct regular one-on-ones and team meetings to monitor customer health
• Serve as the senior escalation point for high-priority customer situations
• Coach team on executive presence and boardroom-level business reviews
• Collaborate with Sales and Account Management leadership
• Partner with Product and Engineering to influence roadmap priorities
• Build and maintain expertise in the AI search space
• Recruit, hire, and onboard top talent

Required qualifications

• 7 or more years of experience in customer success, account management, or consulting
• At least 2 years directly managing and developing a team
• Experience owning or overseeing strategic, enterprise-level customer relationships
• Proven track record of building and scaling customer-facing teams
• Excellent communication skills and executive presence
• Strong operational mindset with experience designing and implementing scalable processes
• Data-driven leader comfortable setting team KPIs
• Comfortable navigating ambiguity and leading teams through change

Nice to have

• Experience in the search or marketing industry

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides data on AI prompts and uses agents to automate reporting, content, and research.