Profound
Manager, Enterprise Account Management
San Francisco, California. Posted 8 months ago
The role
You will lead and develop a team of Enterprise Account Managers to drive renewal and expansion revenue. You will set engagement strategies, coach the team through complex commercial cycles, and partner with cross-functional leadership.
What you will do
- Lead, coach, and develop a team of Enterprise Account Managers
- Hold the team accountable to monthly and quarterly revenue targets
- Own the team's enterprise book of business and renewal rates, net revenue retention, and expansion revenue
- Design and refine enterprise account management playbooks
- Run regular pipeline reviews, deal inspections, and forecast calls
- Build a data-driven team culture
- Partner with Enterprise Account Managers on strategic accounts and C-level business reviews
- Develop and maintain executive relationships within key enterprise accounts
- Recruit, onboard, and ramp new Enterprise Account Managers
- Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management
Required qualifications
- 5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales
- At least 2 years directly managing a quota-carrying team
- Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment
- Strong coaching and development framework
- Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal
- Strong forecasting ability and pipeline discipline with experience using CRM tools
- High emotional intelligence and executive presence
- Operationally minded with a focus on building scalable, repeatable systems
- Entrepreneurial and proactive
- High integrity and long-term orientation
Benefits
- Base salary
- Equity
- Full range of benefits and perks
About the company
Profound is an AI marketing platform used by 15% of the Fortune 500. It provides research, briefs, content, campaigns, and reporting alongside AI agents.