Manager, Mid-Market Account Management

The role

You will lead and develop a team of Mid-Market Account Managers to drive renewal and expansion revenue. You will set engagement strategies, coach the team through commercial cycles, and build scalable playbooks and processes.

What you will do

• Lead, coach, and develop a team of Mid-Market Account Managers
• Hold the team accountable to monthly and quarterly revenue targets
• Own the team's mid-market book of business and renewal rates
• Design and refine mid-market account management playbooks
• Run regular pipeline reviews, deal inspections, and forecast calls
• Build a data-driven team culture
• Partner with Account Managers on key accounts and executive business reviews
• Develop and maintain relationships with mid-market stakeholders
• Recruit, onboard, and ramp new Mid-Market Account Managers
• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management

Required qualifications

• 4 or more years of SaaS experience in account management, customer success, or expansion sales
• At least 1 to 2 years directly managing a quota-carrying team
• Proven track record of leading teams that meet or exceed renewal and expansion targets
• Strong coaching and development framework
• Expertise in consultative selling and navigating mid-market deal cycles
• Strong forecasting ability and pipeline discipline
• Experience using CRM tools
• High emotional intelligence and executive presence
• Operationally minded
• Entrepreneurial and proactive
• High integrity and long-term orientation

Benefits

• Base salary
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides research, content, campaigns, and reporting alongside AI agents.