Strategic Engagement Manager

The role

You will serve as a senior strategic advisor for a portfolio of 5 to 10 complex enterprise customers. You will drive AI search programs, manage executive stakeholders, and mentor other Engagement Managers.

What you will do

• Serve as the primary point of contact and senior strategic advisor for 5 to 10 strategic enterprise customers
• Own the full customer journey from onboarding through driving measurable outcomes
• Lead engagements involving multiple stakeholders and executive sponsors
• Independently manage escalations and restore alignment
• Conduct regular strategic business reviews with senior and executive stakeholders
• Develop understanding of customer objectives and multi-thread relationships
• Advise customers on AI Search strategies
• Mentor Engagement Associates and newer Engagement Managers
• Improve playbooks, templates, and practices for the broader team
• Partner with Account Management, Sales, Product, and Engineering

Required qualifications

• 6-9 years of experience working with enterprise or strategic customers in customer success, account management, or consulting
• Track record of independently owning highly complex customer engagements
• Excellent communication skills to advise and influence senior and executive stakeholders
• Self-motivated and driven
• Comfortable operating in ambiguous, high-visibility situations
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking and project management skills
• Experience mentoring, coaching, or informally guiding other team members

Nice to have

• Experience in the search or marketing industry

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides research, content, campaigns, and reporting alongside AI agents.