Implementation Manager

The role

You will own onboarding and enablement execution for Scaled and Mid-Market customers. You will run onboarding sessions, design curriculum, and build enablement infrastructure to ensure customers realize value.

What you will do

• Own the implementation journey for a high-volume portfolio of Scaled and Mid-Market customers
• Run weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A
• Design and continuously improve the scaled onboarding curriculum
• Build the enablement infrastructure including session templates, help content, and follow-up sequences
• Independently handle escalations and implementation blockers
• Define and track implementation performance metrics
• Evolve the implementation motion as the customer base grows
• Surface product gaps, onboarding friction, and recurring issues to Customer Success and Product teams
• Serve as the internal expert on how customers use Profound

Required qualifications

• 4-6 years of experience in customer success, onboarding, implementation, or customer education
• Experience owning the motion between sold and successful to produce strong outcomes across high-volume engagements
• Ability to tie implementation to product value
• Strong facilitator comfortable leading group sessions, webinars, and office hours
• Organized program owner who can build a repeatable system from scratch
• Skilled at handling difficult conversations
• Process-oriented and data-aware
• Comfortable operating independently in ambiguity
• Power user of AI tools

Nice to have

• AI search experience

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It is a place where marketing teams do research, briefs, content, campaigns, and reporting alongside agents.