Manager, Mid-Market Account Management

The role

You will lead, coach and develop a team of Mid-Market Account Managers. You will own the team's mid-market book of business and drive renewal and expansion revenue.

What you will do

• Lead, coach and develop a team of Mid-Market Account Managers against monthly and quarterly revenue targets
• Own the team's mid-market book of business, including renewal rates, net revenue retention and expansion revenue
• Design and refine mid-market account management playbooks across the full customer lifecycle
• Run pipeline reviews, deal inspections and forecast calls
• Build a data-driven team culture rooted in CRM hygiene and transparent reporting
• Join executive business reviews, escalations and multi-product negotiations with Account Managers
• Build and maintain relationships with mid-market stakeholders as a senior point of escalation
• Recruit, onboard and ramp new Mid-Market Account Managers with structured training and career paths
• Work with Product, Engineering, Marketing and Engagement Management on mid-market insights
• Champion process improvements and tools for managing a high volume of accounts

Required qualifications

• 4 or more years of SaaS experience in account management, customer success or expansion sales
• At least 1 to 2 years directly managing a quota-carrying team
• Proven track record of building and leading teams that meet or exceed renewal and expansion targets
• Strong coaching and development framework
• Expertise in consultative selling and mid-market deal cycles
• Strong forecasting ability and pipeline discipline with CRM tools
• High emotional intelligence and executive presence, able to build trust at Director and VP levels
• Operationally minded, building scalable systems
• Entrepreneurial and proactive, comfortable owning outcomes
• High integrity and long-term orientation

Benefits

• Equity
• Full range of benefits and perks, details shared during hiring

Before you apply

• Final compensation depends on skills, experience, qualifications and location, and is set during the interview process
• All official communication comes from a @tryprofound.com email address; report contacts from other domains as spam

About the company

Profound is an AI marketing platform used by 15% of the Fortune 500, including Comcast, Estée Lauder and Walmart. Its product combines research, content, campaigns and reporting with AI agents, built on over 2B real user prompts.