Enterprise Engagement Manager

The role

You will be the primary point of contact for a portfolio of 25 to 35 enterprise customers. You will drive the AI search program through implementation, adoption, and strategic consultation to help customers hit AI search goals.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
• Own the full customer journey from onboarding and implementation through driving measurable outcomes
• Conduct regular strategic business reviews
• Identify opportunities and address risks to each customer's marketing and AI search program
• Develop a deep understanding of customer objectives
• Manage relationships with key stakeholders across marketing, operations, product, and executive teams
• Become an expert in the AI search space and how large language models work
• Multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Required qualifications

• 6-9 years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills
• Ability to deliver presentations and demonstrations effectively
• Self-motivated and driven
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills and project management skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Benefits

• base salary
• variable compensation
• equity
• full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500. It provides research, briefs, content, campaigns, and reporting alongside AI agents.