Manager, Scaled Engagement

The role

You will lead and develop a team of Engagement Managers responsible for driving implementation, adoption, and engagement with the Profound platform. You will design scaled engagement playbooks and partner with Sales, Product, and Engineering to scale operational excellence.

What you will do

• Lead and develop a team of Engagement Managers focused on the scaled segment
• Own team-level retention, adoption, and expansion metrics across SMB and mid-market accounts
• Design and evolve the scaled engagement playbook
• Partner with Product, Engineering, and Data to translate signals into automation and roadmap influence
• Serve as the operational backbone for the Scaled CS function
• Collaborate with Account Management and Sales leadership to align strategies with commercial goals
• Recruit, onboard, and develop EM talent

Required qualifications

• 6–8+ years in Customer Success
• Meaningful time in a Digital, Scaled, or Programmatic CS function
• 1–2+ years managing or mentoring a team
• Proven track record of delivering measurable customer outcomes without a dedicated 1:1 relationship
• Hands-on fluency with AI in your own workflow
• Direct experience running live 1:many engagements
• Strong data instincts and technical literacy
• Excellent communicator with strong executive presence

Nice to have

• SQL or lightweight scripting
• Experience in search or performance marketing

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides data on AI prompts and uses agents to automate reporting, content, and research.