Manager, Implementation

The role

You will own onboarding and enablement for Scaled and Mid-Market customers. You will build the strategy, systems, and curriculum for onboarding and lead a team of Implementation Specialists.

What you will do

• Design scaled onboarding curriculum for Scaled and Mid-Market customers
• Run and delegate weekly onboarding sessions
• Build enablement infrastructure including templates, help content, and follow-up sequences
• Recruit, hire, and onboard a team of Implementation Specialists
• Coach and develop the team and hold them accountable to quality and time-to-value targets
• Ensure accounts are properly set up post-sale and verify configuration
• Track participation, success metrics, and operational efficiency
• Surface product gaps and onboarding friction to Customer Success and Product teams
• Serve as the internal expert on how customers use Profound

Required qualifications

• 5+ years of experience in customer success, onboarding, implementation, or customer education
• Experience directly managing or mentoring others
• Ability to build playbooks, systems and training programs to educate customers at scale
• Process-oriented and data-aware
• Comfortable operating in ambiguity
• Power user of AI tools

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides data on what people ask AI and uses agents to automate marketing tasks.