Mid-Market Account Manager

The role

You will own a portfolio of 40 to 50 accounts and drive renewal and expansion revenue. You will partner with customer executives to understand business goals and ensure measurable ROI using the Profound AI marketing platform.

What you will do

• Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
• Co-manage the customer lifecycle from onboarding through renewal
• Develop a deep understanding of each customer's goals, workflows, and organization
• Build organizational maps of customer deployments to expand relationships and impact
• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
• Lead commercial conversations including executive business reviews and negotiations
• Forecast with precision using CRM data and pipeline management best practices
• Collaborate cross-functionally with Product, Engineering, and Engagement Managers

Required qualifications

• 3 or more years of SaaS experience in account management, renewals, or expansion sales
• Strong consultative selling skills
• Comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills
• Ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills
• Highly organized and data-driven
• Strong pipeline discipline and attention to detail
• Entrepreneurial mindset
• Resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
• High integrity and long-term orientation

Nice to have

• quota-carrying experience

Benefits

• base salary
• equity
• full range of benefits and perks

About the company

Profound is an AI marketing platform used by 15% of the Fortune 500. It provides research, briefs, content, campaigns, and reporting alongside AI agents.