VP of Account Management

The role

You will own the strategy, structure, and performance of the account management organization. You will lead and develop teams across Enterprise and Mid-Market to drive net revenue retention and expansion.

What you will do

• Lead, coach, and develop the Account Management org across Enterprise and Mid-Market
• Hold teams accountable to NRR, renewal, and expansion targets
• Own the full AM org's book of business and net revenue retention
• Build and align segment-specific playbooks
• Establish a coaching culture and frameworks for pipeline management and deal strategy
• Run executive-level pipeline reviews, forecast calls, and deal escalations
• Serve as a senior commercial partner on strategic accounts and C-suite reviews
• Recruit, onboard, and develop AM managers and their teams
• Partner cross-functionally to surface customer insights
• Champion tooling, enablement, and process improvements

Required qualifications

• 8 or more years of SaaS experience in account management, new logo sales, or expansion sales
• At least 3 years managing managers or leading multi-segment AM teams
• Proven track record owning NRR and expansion targets across enterprise and mid-market segments
• Experience creating frameworks that develop managers into leaders
• Fluency across high-velocity mid-market cycles and complex enterprise deals
• Executive presence and credibility to engage at the C-suite level
• Entrepreneurial and decisive
• High integrity and long-term orientation

Benefits

• Base salary
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500. It provides research, content, campaigns, and reporting alongside AI agents.