Mid-Market Engagement Manager

The role

You will serve as the primary point of contact for a portfolio of 45 to 55 mid-market customers. You will drive implementation, adoption, and engagement with the Profound platform through strategic consultation and success planning.

What you will do

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes
• Develop and execute white-glove initiatives and scaled strategies to ensure customer health and engagement
• Become an expert in the AI search space and large language models
• Multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Required qualifications

• 4-6 years of experience working with mid-market customers in customer success, account management, or consulting
• Excellent communication skills
• Ability to deliver presentations and demonstrations effectively
• Self-motivated and driven
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end
• Strong critical thinking skills
• Project management skills
• Ability to manage multiple initiatives simultaneously

Nice to have

• Experience in the search or marketing industry

Benefits

• Base salary
• Variable compensation
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides research, briefs, content, campaigns, and reporting alongside AI agents.