Agency Account Manager

The role

You will drive growth across a portfolio of 40 to 60 agency accounts. You will partner with agency executives to understand business goals and ensure measurable ROI through renewals and expansions.

What you will do

• Own a portfolio of 40 to 60 accounts responsible for renewal and expansion revenue
• Co-manage the customer lifecycle from onboarding through expansions and renewals
• Develop a deep understanding of customer goals, workflows, and organization
• Partner with agencies to build relationships with enterprise brands
• Build organizational maps of agencies to expand relationships and impact
• Build and manage a pipeline of renewals, cross-sells, and upsells against targets
• Lead commercial conversations including executive business reviews and negotiations
• Forecast with precision using CRM data and pipeline management
• Drive mutual value for agencies in the Profound Partners program
• Collaborate cross-functionally with Product, Engineering, and sales teams

Required qualifications

• 5 or more years of SaaS experience in account management, renewals, or expansion sales
• Specific focus on agencies and agency partnerships
• Strong consultative selling skills
• Comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills
• Ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills
• Highly organized and data-driven
• Strong pipeline discipline and attention to detail
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes

Nice to have

• Quota-carrying experience

Benefits

• Base salary
• Equity
• Full range of benefits and perks

About the company

Profound is an AI marketing platform used by the Fortune 500 and innovators. It provides research, briefs, content, campaigns, and reporting alongside AI agents.