IT Specialist

The role

You will support internal tools, devices, and access to ensure stability across internal operations. You will act as a primary responder for helpdesk requests and manage the provisioning of laptops and workstations.

What you will do

• Act as a primary responder for helpdesk questions and requests.
• Provision and distribute laptops and workstations to employees.
• Track requests through a ticketing system and maintain runbooks.
• Provide support for devices, new software, and user-level configuration changes.
• Automate workflows around onboarding and offboarding.
• Maintain uptime and maintenance of office equipment, meeting rooms, A/V hardware, network gear, and user desk setup.
• Communicate company values and security policies to employees.

Required qualifications

• At least 2 years of experience in technical support roles, particularly IT support, technical customer support, or internal helpdesk.
• Proficiency with macOS and ability to troubleshoot common usage issues, system settings, and application support.
• Demonstrated ability to understand identity and access management concepts and role-based permissions.
• Ability to communicate complex technical issues clearly and effectively.
• Capable to handle issues requiring immediacy.
• Flexibility to work across Fairfield and San Francisco offices (~20% of the time) and travel to DC office and other locations (~10%).

Nice to have

• Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith, etc.)
• Experience with Terminal/CLI (bash, zsh, etc)
• Experience with basic networking concepts (DNS, DHCP, VLANs, Wi-Fi)
• Experience with administration of identity management tools (Google Workspace, O365, Okta)
• Experience with collaboration tools (Slack, Zoom, Google Meet, MS Teams)
• Familiarity with usage and administration of Atlassian tools and products
• Familiarity with teleconferencing and audio/visual equipment (Logitech, Zoom Rooms)
• Interest in security best practices

Benefits

• Stock options
• 100% Paid Health Coverage for employees and dependents (medical, dental, and vision)
• Hybrid Work
• Self-managed FTO
• 12 paid holidays

Before you apply

• Restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders).
• Candidates must reside in the US.
• Participates in E-Verify.

About the company

Promise modernizes how government agencies and utilities support people in financial difficulty. They build technology to help residents receive benefits, engage with assistance programs, and set up payment plans.