Deployment Strategist

The role

You will own customer relationships from implementation through renewal and expansion. You will work with government and utility customers to understand their problems and deliver technical and political solutions.

What you will do

• Own the customer relationship end to end from implementation through renewal and expansion
• Understand customer influence and blockers to move projects forward politically and technically
• Analyze customer data and operations to understand their business
• Partner with Forward Deployed Engineers on delivery and innovation
• Drive customer work through a lens of revenue growth
• Run projects with discipline by tracking detail and hitting milestones
• Surface field observations to influence product

Required qualifications

• 3-10 years in a role where you drove outcomes
• Track record of building things without being told to
• Comfort with ambiguity
• Genuine likability
• Comfort with budgets and numbers
• Willingness to travel and be onsite
• Desire to go deep on deployment and customer impact

Nice to have

• Background in SaaS, fintech, or govtech

Benefits

• 100% paid health coverage
• Flexible time off
• Sick leave
• Lunch, snacks, and coffee provided in office
• Company retreats

Before you apply

• Hiring is restricted to US persons, which includes US citizens and permanent residents
• Candidates must reside in the US
• Company participates in E-Verify

About the company

Promise modernizes how government agencies and utilities support people in financial difficulty through technology. The company is backed by over $50 million in funding.