Deployment Strategist

Washington, D.C.. Posted a month ago

The role

You will own customer relationships from implementation through renewal and expansion. You will work with government and utility customers to understand problems and deliver results through technical and political navigation.

What you will do

Own the customer relationship end to end from implementation through renewal and expansion
Understand customer influence and blockers to move projects forward
Analyze customer data and operations
Partner with Forward Deployed Engineers on delivery and innovation
Drive customer work through a lens of revenue growth
Run projects with discipline by tracking detail and hitting milestones
Surface field observations to influence product

Required qualifications

3-10 years in a role where you drove outcomes
Track record of building things without being told to
Comfort with ambiguity
Genuine likability
Comfort with budgets and numbers
Willingness to travel and be onsite
Must reside in the US
Must be a US person, which includes US citizens and permanent residents

Nice to have

Background in SaaS, fintech, or govtech

Benefits

100% paid health coverage
Flexible time off
Sick leave
Lunch, snacks, and coffee provided in office
Company retreats

Before you apply

Hiring is restricted to US persons, which includes US citizens and permanent residents
Candidates must reside in the US
Company participates in E-Verify

About the company

Promise modernizes how government agencies and utilities support people in financial difficulty through technology. The company is backed by over $50 million in funding.