EDI Team Lead

The role

You will lead EDI Analysts in a hybrid people manager and individual contributor role. You will manage EDI relationships, interview and onboard new staff, and provide coaching and performance reviews.

What you will do

• Interview, hire and onboard new EDI Analysts
• Connect with direct reports weekly to provide support and monitor performance
• Identify areas for process improvement and surface trends to senior leadership
• Own end-to-end EDI relationship management for assigned accounts
• Lead customer kick off meetings and delegate to team as needed
• Join customer meetings to coach direct reports on communication and product knowledge
• Serve as primary escalation point for complex or sensitive client EDI/ERA issues
• Provide ongoing training, coaching, mentorship and performance reviews
• Support the rollout of new EDI workflows, tools and processes
• Collaborate with BSM and CSM teams to review trends and cross-functional escalations

Required qualifications

• 2–5 years of hands-on experience with healthcare Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA)
• Working knowledge of ANSI X12 transactions, including 837 claims, 835 remittances, 277 claim status, and 999 acknowledgments
• Ability to read raw files and pinpoint why a claim or file was rejected
• Proven experience completing provider EDI and ERA enrollments with payers
• Proven people-leadership instincts
• Demonstrated track record of proactively identifying issues and driving solutions
• Highly proficient in both written and verbal communication skills
• Ability to work in a fast paced, dynamic environment and work outside normal working hours at times
• Proficient skills in Word, Excel, PowerPoint, Google Workspace, Slack
• Possess a growth mindset
• Ability to pause, reflect, and circle back to internal teammates
• Ability to communicate to leadership for assistance and own workload

Nice to have

• Experience at a clearinghouse, revenue cycle management company, or healthcare billing software company
• Background in outpatient rehab (PT, OT, SLP) or chiropractic billing
• Experience building or documenting team processes, playbooks, or training materials
• Familiarity with clearinghouse portals and payer enrollment platforms
• Experience leading a team through rapid growth or organizational change

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses. It is the fastest growing company in the therapy EMR space.