Clinical Tech Support Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!

Remote. Posted 8 months ago

The role

The Clinical Technical Support Specialist will serve as a Prompt software expert to customers via the email support channel. This person will assist clients, triage tickets, and support engineering ticket creation.

What you will do

Respond to customer questions and requests via email using a help desk platform
Triage tickets and perform escalations to appropriate teams
Support engineering ticket creation, review and prioritization
Develop and maintain a deep understanding of product offerings
Promote customer satisfaction and loyalty
Improve and advocate for customer experience by identifying opportunities to enhance product and service features

Required qualifications

3+ years of relevant experience in customer-facing role
Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc.)
Highly analytical mindset with superior ability to troubleshoot/test use cases and issues in software
Proactive, self-motivated and self-directed
Ability to learn quickly and autonomously
Exceptional written communication skill

Nice to have

Prior startup and/or B2B SaaS technology organization experience
Experience in any function of clinical development or medical billing operations
Preferred Excel experience

Benefits

Competitive salaries
Bonus potential with exceptional performance (up to 12k)
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online fitness classes/gym memberships

Before you apply

Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.