Senior Billing Success Manager

The role

You will serve as a Prompt billing expert to provide support and process implementation to billing clientele. You will onboard teams, assist sales, and provide reporting training to help clients implement best practices.

What you will do

• Onboard teams to train RCM staff on billing best practices
• Assist sales on the sales cycle for mid market prospects
• Act as a product specialist on the billing platform for mid market teams
• Teach submission, posting, invoicing, and AR best practices
• Provide reporting training in areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams with reporting
• Establish and nurture relationships with client stakeholders and billing personnel
• Configure and develop workflows with the EMR/PM system
• Respond to customer inquiries across a single-channel support system
• Provide guidance and expertise to billing success managers and interdepartmental partners

Required qualifications

• 3+ years in the medical billing industry
• 2-3 years of billing experience for outpatient physical therapy clinics
• Experience working in or with mid market RCM companies with 50 or more therapists
• 2-3 years minimum of RCM leadership experience
• Solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Strong written and verbal communication skills
• Able to work independently with minimal direction and oversight

Nice to have

• Bachelor’s degree in a relevant field
• Experience in a success role or RCM leadership role

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ including a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.