Enterprise Client Success Manager

The role

You will drive customer satisfaction, retention, and expansion for large rehab therapy customers. You will manage the entire post-sales lifecycle from onboarding to renewal by building relationships with senior leaders and providing product expertise.

What you will do

• Manage all post-sales activities including onboarding, training, technical support, and account management
• Own the enterprise onboarding and go-live experience
• Build and nurture relationships with senior leaders and C Suites
• Act as the main point of contact for largest customers to drive product utilization and expansion
• Help enterprise clients balance standardization with customization
• Monitor adoption trends and provider feedback to identify risks and expansion opportunities
• Support client-side change management and execution at the clinic level
• Develop and deliver periodic and frequent client success reviews
• Translate product usage and workflow data into actionable insights
• Collaborate with internal teams like sales, data, and product to resolve client needs

Required qualifications

• Highly motivated to work in an extremely fast paced role including working outside normal working hours
• Proficient in resolving customer concerns and addressing dissatisfied clients
• Skilled at identifying customer needs and presenting upsell opportunities
• Ability to work independently with minimal supervision
• Ability to travel up to 20% for client meetings or events
• Exceptional communication and interpersonal skills
• Ability to understand corporate structures and build relationships with decision makers
• Negotiation and influencing skills
• Team player with a growth-oriented mindset
• Proficient in, or ability to learn business intelligence (BI) and advanced reporting software
• Highly Proficient in MS Excel
• Very strong technical skills operating various software platforms

Nice to have

• Clinical background
• Licensed rehab therapist experience in outpatient physical therapy clinics

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ including a cold plunge, sauna, and shower

Before you apply

• Will not hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is a healthcare technology company delivering automated software to rehab therapy businesses and patients. It is the fastest growing company in the therapy EMR space.