Associate Billing Success Manager

The role

You will serve as a Prompt billing expert to customers via a support channel and during onboarding. You will provide training and process implementation to billing team members using the Prompt platform.

What you will do

• Meet with billing teams to train them on billing best practices
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt
• Understand unique team needs to help configure and develop workflows
• Develop and maintain a deep understanding of product offerings to respond to customer inquiries
• Provide ongoing support via a help desk platform
• Use reporting and spreadsheet manipulation to guide customers through billing success metrics
• Promote customer satisfaction and loyalty

Required qualifications

• 2+ years in the medical billing industry
• Experience billing for outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Understanding and learning software must be a passion
• Strong written and verbal skills
• Highly motivated to work in a fast paced environment
• Prepared to grow very quickly into your role and take on greater responsibilities
• Be comfortable owning your own workload

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. It is the fastest growing company in the therapy EMR space.