Associate Director, Account Management

The role

You will lead and scale an Account Management team responsible for expanding revenue across SMB and mid-market customers. You will establish systems, coaching, and accountability to drive frontline behaviors and hit revenue targets.

What you will do

• Lead, coach, and develop a team of Account Managers and Team Leads
• Own team performance against revenue, pipeline, activity, and forecast targets
• Build operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management
• Coach AMs on managing a multi-product portfolio
• Translate company goals into measurable frontline behaviors
• Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps
• Build and refine repeatable sales plays, account planning frameworks, and team processes
• Address underperformance and develop high performers
• Partner with Client Success, Sales, Revenue Operations, Growth Marketing, and Product
• Hire, onboard, and ramp additional Account Managers

Required qualifications

• 5+ years of experience in Account Management, Sales, or another quota-carrying B2B SaaS revenue role
• 2+ years of direct people-management experience leading quota-carrying revenue professionals
• Demonstrated success leading a team to achieve or exceed revenue targets
• Strong track record of coaching and improving frontline seller performance
• Excellent pipeline management, forecasting, and revenue analytics skills
• Proven ability to build systems, processes, and operating rhythms
• High standards for accountability and comfort having direct performance conversations
• Highly organized, analytical, resourceful, and comfortable operating in a fast-paced startup environment
• Proficient with CRM tools, preferably HubSpot, and analytics dashboards
• Experience selling or managing a multi-product portfolio with varying deal sizes and sales cycles

Nice to have

• Experience building or scaling an Account Management or customer expansion team
• Experience managing upsell and cross-sell motions within an existing customer base
• Familiarity with healthcare, particularly PT/OT/SLP practices
• Experience with HubSpot, Google Workspace, LLMs, or similar productivity and analytics tools

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. It is the fastest growing company in the therapy EMR space.