Enterprise Billing Success Manager

The role

You will serve as a Prompt billing expert to provide support and process implementation to enterprise billing clientele. You will onboard enterprise billing teams, assist sales, and provide reporting training to help clients implement best practices.

What you will do

• Onboard enterprise billing teams and train RCM staff on billing best practices
• Assist sales on the sales cycle for enterprise prospects
• Teach submission, posting, invoicing, and AR best practices on Prompt
• Provide reporting training in areas of accrual accounting, AR reporting, and RCM KPI data
• Support client accounting and finance teams in obtaining reporting from the Prompt reporting suite
• Build relationships with enterprise billing teams
• Configure and develop workflows with new EMR/PM systems
• Respond to customer inquiries across a single-channel support system
• Promote customer satisfaction and loyalty
• Provide guidance and expertise to billing success managers and interdepartmental partners

Required qualifications

• Bachelor’s degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar)
• 5+ years in the medical billing industry
• Experience working in or with enterprise sized RCM companies with 100 or more therapists
• 2-3 years minimum of RCM leadership experience
• Solid understanding of fundamental accounting concepts
• Strong technical skills
• Highly Proficient in MS Excel
• Strong written and verbal communication skills
• Able to work independently with minimal direction and oversight

Nice to have

• PT/OT/SLP experience is strongly desired
• Experience in a success role or RCM leadership role is preferred

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.