EDI Experience Manager

The role

The EDI Experience Manager will bridge the gap between technical EDI/Enrollment nuances and high-efficiency workflow design. This role involves supporting business owners and billing teams via chat and email while building technical EDI fluency.

What you will do

• Support business owners and billing teams via chat and email
• Provide support via the EDI help desk platform for clearinghouse rejections and EDI rules
• Represent EDI/Enrollment topics in onboarding and ad hoc client meetings
• Develop understanding of RCM/Clearinghouse capabilities to respond to inquiries
• Build EDI/Enrollment subject-matter depth
• Support development and update of internal and external EDI knowledge base
• Establish processes and workflows for the EDI team
• Audit processes to identify opportunities to use AI to accelerate workflows
• Support EDI engineering ticket creation, review and prioritization
• Take on tasks beyond defined job responsibilities as required

Required qualifications

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA
• Willingness to build technical fluency in EDI file formats and enrollment mechanics over time
• Highly analytical mindset with ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and ability to use resources available to learn quickly and autonomously
• Experienced in thriving within dynamic work settings that demand adaptability and efficiency
• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
• Passionate about establishing processes
• Highly Proficient in MS Excel
• Exceptional written and verbal communication skills

Nice to have

• Prior startup and/or B2B SaaS technology organization experience
• Experience in any function of clinical development or medical billing operations
• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure
• Able to communicate effectively across teams
• Understanding and learning software must be a passion of yours
• Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times
• Be comfortable owning your own workload
• Experience with Zendesk or similar customer support software
• Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.