RCM Client Success Manager

The role

You will serve as the primary strategic partner for clients post-onboarding, guiding them through clinical, administrative, and billing workflows. You will manage client relationships, analyze performance data, and collaborate with internal teams to ensure client success with Prompt software and RCM services.

What you will do

• Build trust-based relationships with clients as their primary strategic partner post-go-live.
• Own the client relationship for Prompt and Prompt RCM users.
• Develop understanding of client business goals, clinical models, and operational processes.
• Host regular client cadence meetings and monthly business reviews.
• Monitor and respond to client support inquiries.
• Support clients through clinical and billing workflows.
• Analyze client performance data and KPIs to identify risks and opportunities.
• Identify and manage churn indicators.
• Maintain expert-level knowledge of Prompt software and RCM offering.
• Collaborate cross-functionally with RCM Ops, Support, Product, Engineering, and Success teams.

Required qualifications

• Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP).
• Direct experience in outpatient therapy settings.
• Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices.
• Demonstrated success in customer-facing roles.
• Tech-savvy with aptitude for navigating EMR platforms, workflow tools, and SaaS systems.
• Highly proficient in Microsoft Excel and Google Workspace.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work outside traditional hours when needed.
• High personal accountability and growth-oriented mindset.

Nice to have

• At least 3 years of experience in medical billing, insurance claims, or revenue cycle management.
• Outpatient rehab billing experience.

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ including cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent.

About the company

Prompt delivers highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. It is a fast-growing company in the therapy EMR space.