Billing Tech Support Specialist

The role

The Billing Tech Support Specialist will serve as a software expert to customers via an email support channel. This person will assist clients with RCM and billing software questions and support engineering ticket creation.

What you will do

• Respond to customer questions and requests regarding RCM and billing software via email
• Triage tickets and perform escalations to appropriate teams
• Support engineering ticket creation, review and prioritization
• Develop and maintain a deep understanding of product offerings
• Promote customer satisfaction and loyalty
• Improve and advocate for customer experience by identifying product and service enhancement opportunities

Required qualifications

• 3+ years of relevant experience in customer-facing functions such as tech support or similar
• Medical billing background required
• Experience in any function of clinical development or medical billing operations
• Highly analytical mindset with ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and self-directed
• Ability to multitask, keep records, prepare reports, and follow specific instructions
• Proficient in MS Excel
• Exceptional written and verbal communication skills
• Eagerness to learn and adopt software

Nice to have

• Physical Therapy billing strongly preferred
• Prior startup and/or B2B SaaS technology organization experience
• Experience with Zendesk or similar customer support software
• Preferred Excel experience

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is delivering automated and modern software to rehab therapy businesses. It is a company in the therapy EMR space.