EDI Analyst I

The role

The EDI Analyst I will assist clients by engaging with business owners via chat and email support for 837/835 related matters. The role involves managing the ERA/EDI enrollment process and resolving support ticket inquiries.

What you will do

• Develop and maintain understanding of RCM/Clearinghouse capabilities to respond to customer inquiries
• Work independently with rehab therapy business owners and billing teams
• Resolve common support ticket inquiries such as clearinghouse rejections and EDI rules
• Identify opportunities to enhance enrollment process and EDI/ERA support
• Understand customer needs to ensure successful transitions
• Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule
• Provide customers with relevant enrollment paperwork and support
• Monitor accounts for rejections or issues specific to enrollment during implementation

Required qualifications

• Working knowledge of X12 message formats (837P, 837I, 835, 276, 277)
• Detailed understanding of segments and looping/grouping structures
• Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities
• Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections
• Clear and effective communicator with excellent verbal and written skills
• Demonstrated extreme attention to detail and organizational skills
• Ability to meet deadlines with a strong sense of urgency
• Excellent troubleshooting and analytical skills
• Self-motivated with the ability to multitask and work independently as well as in a team setting
• Proven ability to work autonomously and take initiative to solve problems

Nice to have

• Prior startup and/or B2B SaaS technology organization experience
• Experience in any function of clinical development or medical billing operations
• Experience with Zendesk or similar customer support software
• Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems
• Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt is a healthcare company delivering automated software to rehab therapy businesses. It is a fast growing company in the physical therapy EMR space.