Associate Client Success Manager

The role

The Associate Client Success Manager will provide training and support to rehab therapy teams to ensure optimal product use. After a 3-4 month onboarding program, the individual becomes a full Client Success Manager responsible for client relationships and feature value-add sales.

What you will do

• Build a strong relationship with clients as a strategic and supportive partner
• Build loyalty by presenting product information and addressing customer issues
• Help teams implement Prompt Plus and other premium product offerings
• Develop a deep understanding of product offerings to respond to customer inquiries
• Provide expertise to clients throughout onboarding by understanding therapy businesses
• Lead question/answer webinars with clinical management and staff
• Work with support team on escalated tickets and support channel needs
• Lead clients through the data transfer process
• Assist in the onboarding process of new clients
• Collaborate with team members to recommend and implement improvement opportunities

Required qualifications

• Experience in outpatient physical therapy clinics
• Very strong technical skills operating various software platforms
• Highly Proficient in MS Excel
• Passion for understanding and learning software
• Clinical background and/or licensed rehab therapist
• Experience with EMR Systems
• Strong written and verbal skills
• Tech savvy and comfortable working in a live setting with various softwares
• Highly motivated to work in an extremely fast paced environment
• Prepared to grow very quickly into the role

Nice to have

• Medical billing experience or education
• Previous SaaS experience

Benefits

• Competitive salaries
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ including a cold plunge, sauna, and shower

Before you apply

• Policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent

About the company

Prompt delivers automated and modern software to rehab therapy businesses and the patients they serve. It is a fast growing company in the therapy EMR space.