Lead Behavioral Health Care Manager

The role

The Lead Behavioral Health Care Manager provides clinical supervision and management for a team of BHCMs and delivers direct patient care. This role uses the Collaborative Care Model to support cancer patients through evidence-based treatments.

What you will do

• Provide training to BHCMs to deliver evidence-based treatments
• Review BHCM sessions for quality assessments and provide feedback
• Track KPIs of BHCMs and support them in achieving targets
• Conduct audits of session notes to ensure compliant documentation
• Identify challenges for BHCMs and solutions with clinical leadership
• Participate in rotating business hours on-call for patient safety and risk-assessments
• Evaluate BHCM job performance and develop improvement plans
• Conduct structured assessments of mental and behavioral health of oncology patients
• Develop treatment plans using evidence-based modular treatment approach
• Implement treatment modules and conduct ongoing progress assessment

Required qualifications

• Licensed mental health provider
• 2+ years experience treating patients with chronic/serious medical illness
• 1+ years of experience leading a team
• Consistent use of data to support decision-making
• Strong skills in communication and working on diverse teams
• Ability to balance business needs with clinical priorities
• Comfort in a fast-paced environment with frequent change
• Ability to support a caseload of patients of different diagnoses, backgrounds and cultures, and with varying degrees of acuity
• Ability to deliver care in a virtual setting
• Experience supporting patients with suicidal ideation and/or trauma
• Ability to work virtual clinic hours in the Pacific Timezone
• Maintain licensure in home state and obtain licensure in other states as requested

Nice to have

• experience managing a remote team across multiple states

Benefits

• Extensive training in evidence-based treatment modules
• ongoing consultation and professional development opportunities
• medical, dental, and vision insurance
• 401k
• Generous paid time off
• Malpractice insurance covered by us
• cover the cost for any continued education and license renewals

About the company

Protocol Behavioral Health aims to improve cancer care outcomes through specialized behavioral health and supportive care embedded within oncology care teams. The team is built by experienced healthcare operators and executives.