Patient Engagement Coordinator - Contractor

The role

The Patient Engagement Coordinator manages the patient conversion funnel by contacting referrals and guiding them through to their first intake. You will also work with unengaged patients to bring them back into care.

What you will do

• Own the patient conversion funnel and contact referrals within SLAs
• Lead omnichannel outreach via phone and text to introduce the program and answer questions
• Handle common objections and hesitations with empathy and confidence
• Walk patients through informed consent and ensure accurate documentation
• Schedule patients for intake sessions and handle reminders and reschedules
• Work a recurring list of unengaged patients to bring them back into care
• Re-educate and re-motivate disengaged patients
• Track outreach activity and outcomes in the CRM/EHR
• Partner with Clinical and Operations teams to hand off scheduled patients

Required qualifications

• Experience in a phone-based customer service, call center, sales development, or patient-facing healthcare coordination role
• Comfortable being held to conversion and pipeline targets
• Strong communicator who can educate, build trust, and overcome objections
• Organized and detail-oriented
• Empathetic and patient
• Comfortable with CRM/EHR systems and documenting consent accurately

Nice to have

• Healthcare, medical sales, or patient enrollment experience
• Bilingual (Spanish)

About the company

Protocol Behavioral Health aims to improve cancer care outcomes by embedding specialized behavioral health and supportive care within oncology care teams. The team is built by experienced healthcare operators and executives.