Associate, Business Operations

The role

The Associate, Business Operations will support the day-to-day operations of a virtual behavioral health clinic. They will manage patient referrals, scheduling, billing workflows, and internal helpdesk support.

What you will do

• Manage the administrative workflow of new patient referrals
• Build out accurate patient records and support outbound appointment reminders
• Field incoming patient phone calls and route requests to providers
• Coordinate scheduling changes and ensure a smooth virtual front-desk experience
• Serve as the first line of support for the internal clinic helpdesk
• Triage issues and escalate items to the Operations team
• Support daily virtual clinic operations by maintaining accurate schedules and updating systems
• Assist with billing administration tasks
• Maintain data accuracy across EMRs, trackers, and internal tools

Required qualifications

• 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles
• Located in (or willing to work) Eastern Time Zone
• Strong organizational skills
• Attention to detail
• Comfort juggling multiple tasks
• Problem-solving orientation
• Comfort with ambiguity, change, and the scrappy nature of an early-stage company
• Genuine interest in working in behavioral health and supporting patient care

Nice to have

• Spanish-language proficiency

Benefits

• Flexible remote work
• Competitive healthcare coverage
• Generous paid time off

About the company

Protocol Behavioral Health is an early-stage company that partners with oncology clinics to provide specialized behavioral health and supportive care. Their mission is to improve outcomes by embedding mental health support within oncology care teams.