Lead Product Manager, Customer Experience

NYC or Palo Alto (in office). Posted 17 days ago

The role

The Lead Product Manager will own the customer experience, including the borrower application, borrower dashboard, and loan officer experience. You will set product direction, own the roadmap, and write and ship code to improve conversion and satisfaction.

What you will do

Set direction for borrower and loan officer experiences
Own the roadmap for the borrower application, dashboard, and loan officer experience
Build an application that automates data entry and speeds up decisions
Keep borrowers updated with status, next steps, and documents
Design the loan officer experience for pipeline management and pricing scenarios
Make experiences configurable and brandable for customers
Own the funnel including conversion, drop-off, and satisfaction
Build compliance into the experience including disclosures and accessibility
Work closely with design and engineering on web and mobile
Write and ship code to the production codebase

Required qualifications

4+ years as a product manager on customer-facing products
Owned and scaled consumer or end-user products that improved conversion, engagement, or satisfaction
Strong design sense
Comfortable prototyping ideas with AI tools
Write code and comfortable committing to a production codebase, especially on the frontend
Worked on complicated, multi-step flows like onboarding, applications, or checkout
Built B2B2C or white-label products
Make decisions with data using experiments, funnel analysis, and SQL
Done user research with consumers and professional users
Built 0-1 products in a regulated industry

Nice to have

mortgage, lending, or fintech experience

About the company

Pylon created a vertically integrated mortgage platform that turns origination into a single API. The company is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.