Pylon
Technical Oversight - Processing
Remote. Posted 8 months ago
The role
You will act as a senior operational partner to originating customers, owning issue resolution end-to-end. You will work with underwriting, processing, product, and engineering to ensure loans move cleanly and predictably through the lifecycle.
What you will do
- Act as an operational point of contact for originating customers
- Guide customers through the full loan lifecycle
- Own the operational health of assigned loans end-to-end
- Proactively manage customer expectations
- Independently evaluate loan scenarios to identify risks
- Catch missing, inconsistent, or incorrect inputs
- Provide professional guidance to customers for corrections
- Partner with underwriting, processing, and closing teams
- Serve as an escalation point for complex issues
- Coordinate with third-party vendors
Required qualifications
- 7+ years of mortgage industry experience in processing, underwriting, or a similar operational function
- Direct experience working loans from application through CTC and closing
- Hands-on experience with mortgage disclosures including LEs and CDs
- Strong working knowledge of TRID timing, tolerance categories, and re-disclosure triggers
- Ability to independently sanity-check loan structure including LTV, product eligibility, and basic compliance considerations
- Prior experience serving as an escalation point for brokers, borrowers, or loan officers
- Comfortable operating in fast-moving, ambiguous environments
- Excellent written and verbal communication skills
- High attention to detail
- Strong problem-solving instincts and sound judgment
Benefits
- Meaningful early-stage equity in Pylon
- Top-tier medical, vision & dental with support for dependents
- 401(k)
- Flexible Time Off
- $2,000 hardware allowance for workspace
- Fully paid annual off-sites
- At-cost Mortgages
About the company
Pylon is a vertically integrated mortgage platform that turns origination into a single API. The company is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.