Head of Post-Closing

The role

You will bring scaled post-close expertise to a software-driven platform. You will own controls, exception models, quality standards, and domain knowledge to help Product and Engineering automate workflows.

What you will do

• Own post-closing domain expertise from funding through downstream readiness
• Define the controls and checks that determine whether a funded loan is complete and ready for the next stage
• Translate deficiency patterns, collateral requirements, document rules, and post-close judgment into product requirements and operating rules
• Build human-review queues, SLAs, and escalation paths for true exceptions
• Establish KPIs for deficiencies, defects, cure time, manual touches, completeness, and automated workflow coverage
• Create feedback loops with Closing, Underwriting, Processing, Account Management, Product, and Engineering to eliminate recurring defects upstream
• Help automate document tracking, reconciliation, deficiency detection, and downstream delivery workflows
• Build the expert operations and QA layer required as volume grows

Required qualifications

• Significant mortgage post-closing leadership experience at a scaled lender
• Experience handling substantial monthly funded-loan volume
• Deep understanding of post-close document, deficiency, collateral, quality, and delivery workflows
• Demonstrated ability to build controls, reduce rework, and identify root causes
• Comfortable making domain expertise explicit enough for technical teams to encode

Nice to have

• Strong preference for wholesale mortgage experience

About the company

Pylon created the first vertically integrated mortgage platform that turns origination into a single API. The company is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.