Head of Processing

The role

The Head of Processing will own the operating model and domain knowledge to help Product and Engineering automate mortgage processing. You will identify repetitive work to be standardized, automated, or eliminated.

What you will do

• Own processing domain expertise from submission through underwriting readiness
• Identify repetitive processing work to be standardized, automated, or eliminated
• Translate processing workflows, edge cases, and expert judgment into product requirements and operating rules
• Build human-review queues, SLAs, escalation paths, and controls
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage
• Partner closely with Account Management, Underwriting, Product, and Engineering
• Diagnose root causes behind aging, rework, bottlenecks, and automation failures
• Build training and operating systems for the human exception layer

Required qualifications

• Significant mortgage processing leadership experience at a scaled lender
• Experience operating at hundreds or thousands of loans per month
• Strong analytical and operational judgment
• Proven ability to improve throughput, quality, cycle time, or workflow design
• Comfortable making implicit operational knowledge explicit enough for technical teams to encode

Nice to have

• Strong preference for wholesale mortgage experience

About the company

Pylon is a vertically integrated mortgage platform that turns origination into a single API. It is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.