Technical Oversight - Closing and Funding

The role

This role involves strategic oversight and hands-on management of third-party fulfillment providers for loan closing and post-closing operations. You will develop workflows, standard operating procedures, and quality control measures to enhance scalable processes.

What you will do

• Develop and implement closing and post-closing workflows, SOPs, SLAs, checklists, and QC measures.
• Access and enhance closing and post-closing systems for compliance and efficiency.
• Oversee day-to-day operations with fulfillment partners.
• Define and monitor productivity standards and performance goals.
• Conduct second-level reviews, handle exceptions, and manage escalations.
• Monitor and manage the pipeline to troubleshoot and clear obstacles.
• Collaborate with loan officers to resolve closing or post-closing issues.
• Act as a subject matter expert to aid decision-making and drive product improvement.
• Provide technical and guideline training and recommend improvements.
• Maintain understanding of mortgage closing and post-closing regulations.

Required qualifications

• 10+ years of experience in closing and post-closing processes and managing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance.
• Proven track record in developing closing and post-closing workflows, Training Materials, SOPs, SLAs, and QC measures.
• Proficiency in configuring closing and post-closing systems for efficiency, quality, and compliance.
• Proven track record in managing and leading decentralized teams.
• Experience in the management of strategic third-party fulfillment partners.
• Expert-level knowledge of the entire mortgage closing and post-closing process.
• Detailed knowledge of loan requirements.
• Comprehensive understanding of federal, state, and regulatory guidelines related to residential mortgage lending.

Nice to have

• Experience working on mortgage products within a fintech environment

Benefits

• Meaningful early-stage equity in Pylon
• Top-tier medical, vision & dental with support for dependents
• Ability to save for your future via 401(k)
• Flexible Time Off
• $2,000 hardware allowance to fix up your workspace
• Fully paid annual off-sites
• At-cost Mortgages to help finance your next home
• In-Office Benefits coming soon

About the company

Pylon is a vertically integrated mortgage platform that turns origination into a single API. It is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.