Technical Oversight - Post Closing

The role

This person will own loan delivery, purchase timelines, and post-closing issue resolution across investor and whole-loan channels. They will manage investor delivery and rebuttals while serving as the main contact for sellers and investors.

What you will do

• Own end-to-end delivery of closed loans to investors and whole-loan purchasers
• Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls
• Own the day-to-day execution and performance of offshore post-closing and delivery teams
• Track and manage purchase timelines, days-to-cash, and aging inventory
• Manage all investor suspense, rebuttals, and curative documentation through final purchase
• Act as the primary escalation point for delivery disputes, exceptions, and delayed purchases
• Partner with legal and compliance on complex delivery issues or investor challenges
• Serve as the primary point of contact for investor delivery and post-purchase review teams
• Manage communications with correspondent sellers
• Own reporting on delivery performance and drive process improvements

Required qualifications

• 7+ years of post-closing and investor delivery experience
• Proven experience independently managing delivery, suspense, and rebuttals across multiple investors
• Prior role as an escalation point for delayed purchases, delivery disputes, or investor exceptions
• Experience designing, improving, or rebuilding post-closing and delivery workflows
• Strong working knowledge of LOS platforms and investor delivery portals
• Ability to track, analyze, and report on delivery performance metrics and cash timing
• Excellent written and verbal communication skills
• High attention to detail
• Strong judgment
• A bias toward ownership and accountability

Nice to have

• Flexibility for candidates who demonstrate deep, multi-investor ownership

Benefits

• Meaningful early-stage equity in Pylon
• Top-tier medical, vision & dental with dependent support
• 401(k)
• Flexible Time Off
• $2,000 hardware allowance to upgrade workspace
• Fully paid annual team off-sites
• At-cost Mortgages

About the company

Pylon is a vertically integrated mortgage platform that turns origination into a single API. The company is backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury.