Product Manager

The role

You will own an entire product area from discovery and problem definition through execution and launch. You will work with engineering and design to build the product and partner with sales and customer teams on positioning and launches.

What you will do

• Own an entire product area end to end from discovery to iteration.
• Understand one customer persona's goals, workflows, and pain points.
• Work with engineering and design to build the product.
• Partner with PMM, sales, and customer teams on positioning, launches, and enablement.
• Talk to customers regularly using calls, tickets, feature requests, and product data.
• Defend points of view with evidence to help the team reach conclusions and ship.

Required qualifications

• Located in (or will relocate to) San Francisco and excited about working in-person
• Comfortable operating like an owner in ambiguity
• Very organized, hard-working, and operates with velocity
• 3+ years of product experience, including owning a meaningful product area or line of business and taking a product from 0 to 1

Nice to have

• experience with support, customer success, or AI/agentic products

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

About the company

Pylon is an agentic support platform purpose-built for B2B companies. The company is backed by a16z, BCV, General Catalyst, and Y Combinator.