Product Support Engineer

The role

You will answer customer questions about the product and write knowledge base content. You will dogfood Pylon's support products to provide feedback and influence the roadmap.

What you will do

• Answer customer questions about the product
• Write and update knowledge base content
• Dogfood Pylon's suite of support products
• Give feedback and influence roadmap
• Work closely with product and engineering to fix bugs and troubleshoot issues
• Help develop a scalable support process
• Tinker with new processes, new features, and AI

Required qualifications

• Located in (or will relocate to) San Francisco
• Excited about working in-person
• Comfortable regularly interacting with customers over chat and video
• An interest in tinkering with the product
• 1-8 years of experience

Nice to have

• Technical background and appetite

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

About the company

Pylon is an agentic support platform purpose-built for B2B companies. It is backed by a16z, BCV, General Catalyst, and Y Combinator.