Cohort Services Manager

The role

The Cohort Services Manager drives engagement across partner health systems by leading training sessions, producing educational materials, and planning events. This role ensures platform adoption and measurable value for clinical and non-clinical staff.

What you will do

• Lead implementation of Chat and Assistant Builder tools for new health system partners.
• Coordinate with client stakeholders and internal teams for rollouts.
• Plan and execute engagement communications to build awareness.
• Support change champion cohorts.
• Deliver live training sessions.
• Develop on-demand collateral such as role-specific guides and quick-start resources.
• Run ongoing engagement communications regarding new capabilities, outages, and success stories.
• Host cross-client training sessions and facilitate office hours.
• Gather feedback to refine curriculum, materials, delivery, and product.
• Convene collaboratives for department leaders to identify and scale use cases.

Required qualifications

• 3–6+ years of experience in a role combining training/enablement, content creation, and event or program management.
• Excellent written communication skills.
• Experience drafting or editing content for external publication.
• Confident public speaker and facilitator.
• Strong organizational skills.
• Ability to manage multiple workstreams and deadlines simultaneously.
• Genuine interest in healthcare AI.

Nice to have

• Experience working directly with health system stakeholders or other enterprise clients

Benefits

• Competitive salaries with equity packages
• Robust medical/dental/vision insurance
• Flexible working hours
• Hybrid work options
• Inclusive environment

About the company

Qualified Health partners with health systems to deploy an AI platform used by clinical and non-clinical staff across the enterprise. They are a fast-growing, mission-driven company building a category-defining product.