Technical Account Manager / Adoption Strategist

The role

You will serve as a link between the AI platform and enterprise hardware engineering customers. You will drive customer onboarding, tool adoption, expansion, and long-term retention.

What you will do

• Lead recurring weekly customer engagement calls and onboarding programs
• Guide layout specialists, electrical engineers, and engineering managers through PCB design submission, routing analysis, and workflow integration
• Shepherd early-stage commercial engagements and paid pilot programs into broad, sustained enterprise deployments
• Track account health and design submission metrics using HubSpot and Airtable
• Analyze design failures, Design Rule Check (DRC) flags, and placement/routing bottlenecks on complex boards
• Synthesize customer challenges and edge cases into actionable product requirements

Required qualifications

• ~7+ years of total professional experience
• ~2–3 years in hands-on electrical engineering / PCB design
• ~4–5 years in customer-facing technical roles
• Bachelor's or Master's degree in Electrical Engineering, Computer Science, Mathematics, or a related technical field

Nice to have

• Hands-on familiarity with enterprise ECAD suites—specifically Cadence Allegro or Siemens Xpedition

Benefits

• Interesting and challenging work
• Competitive salary and equity benefits
• Health, dental, and vision insurance
• Regular team events and offsites (~4x / year)
• Unlimited paid time off
• Paid parental leave

Before you apply

• Focused on hiring primarily within the US, with occasional exception to accommodate exceptional talent

About the company

Quilter helps electrical engineers save time by automating the task of designing printed circuit boards (PCBs). The team is composed of experts in electrical engineering, electromagnetic simulation, ML/AI, and high-performance computing (HPC).