Store Manager - Upper West Side

The role

The Store Manager creates an exceptional customer experience and leads a high-performing team. You will manage daily operations, drive sales, and oversee team development and inventory.

What you will do

• Recruit, hire, onboard and develop a store team
• Develop team members through feedback, observations, and 1:1 check-ins
• Train the team on SOPs, service expectations, selling skills, and product knowledge
• Lead the Division of Responsibility program
• Execute the Manager on Duty program
• Coach for high performance and manage employee relations
• Model Rothy’s Experience through service and selling
• Build customer loyalty through clienteling
• Drive sales and key performance indicators
• Plan and execute in-store events and activations

Required qualifications

• 3 - 5 years of progressive retail leadership experience
• Proven track record of achieving sales targets and driving business growth
• Good judgment on key work and core issues
• Ability to think critically and exhibit problem-solving skills
• Strong skills in coaching, talent development, and building engaged, high-performing teams
• Operational expertise, including scheduling, payroll, and inventory management
• Ability to stand/walk an entire shift
• Ability to lift, push carry or otherwise move up to 25 lbs
• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift
• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Nice to have

• ideally in a service focused environment

Benefits

• Generous paid time off
• 401k matching
• Comprehensive health plans for you and your family
• Supplemental mental health benefits
• Monthly wellness reimbursement
• Employee Discount Program!

About the company

Rothy’s transforms millions of plastic bottles into stylish, sustainable shoes and bags. They focus on clienteling and building lasting relationships with customers.