Rox Data Corp

Customer Support Engineer

San Francisco. Posted a month ago

The role

You will own the customer product support queue by triaging, reproducing, and resolving issues. You will work across integrations, data flows, agent workflows, APIs, and CRM systems to unblock customers.

What you will do

  • Own the customer product support queue end to end
  • Protect support SLAs
  • Debug issues across the Rox product surface
  • Partner with FDEs and Growth Strategists on account-critical escalations
  • Write and maintain public and internal docs
  • Capture recurring failure modes and feed signal to Product and Engineering
  • Build lightweight tooling and playbooks
  • Represent Rox in every customer touchpoint

Required qualifications

  • 2+ years in technical support, solutions engineering, or a similar customer-facing technical role in B2B SaaS
  • Experience at an AI-native company
  • Strong troubleshooting instincts across integrations and data flows, APIs, identity, and SaaS apps
  • Comfort reading logs, reproducing bugs, and explaining technical findings to both technical and non-technical audiences
  • Clear written communication
  • Experience with CRM and GTM stacks (Salesforce, HubSpot, or similar)
  • Bias toward documentation and automation over repeating the same manual fix
  • Comfort operating in a fast-moving, early-stage environment where process is still being built
  • Be located in or willing to relocate to San Francisco

Nice to have

  • GTM or revenue tech experience
  • Familiarity with SQL or a scripting language for investigating customer data issues

Benefits

  • Competitive pay with considerable equity upside
  • Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
  • Company-paid life & AD&D, plus short- and long-term disability
  • 401(k) with automatic enrollment
  • Unlimited PTO, plus paid sick leave, company holidays, and bereavement
  • Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
  • Wellness stipend: $375/quarter
  • Learning stipend: up to $2,000/year
  • Internet & cell phone stipend: $25/month
  • Mental health support, virtual care, and care navigation
  • Fertility & family-building support, plus backup care membership
  • Pre-tax commuter benefits (transit & parking)

About the company

Rox builds a revenue operating system using autonomous revenue agents. The platform powers Global 2000 leaders and dominant AI winners.