IT Engineer

The role

This IT Support Engineer will manage the support queue, automate tasks, and resolve IT issues for a fast-growing team. You will administer identity stacks, endpoint management, and support security and compliance efforts.

What you will do

• Serve as the primary IT support engineer for the San Francisco office
• Administer and evolve core Enterprise identity stack including Okta and Google
• Own the employee identity and application lifecycle
• Administer endpoint management and engineer solutions for compliance enforcement
• Automate recurring IT engineering work
• Support security and compliance efforts for SOC 2 and ISO 27001
• Identify opportunities to streamline IT operations and engineer tooling to scale

Required qualifications

• 3 to 5+ years of experience in IT systems engineering
• Hands-on administration experience with Okta or a comparable Secure ID/SSO platform
• Working knowledge of SSO, SAML, OIDC, and SCIM
• Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
• Scripting ability in Python and Bash, with demonstrable automation you've shipped
• Strong knowledge of systems and network primitives
• Advanced sysad know-how across various operating systems (*nix, macOS, Windows)
• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations
• Clear written and oral communication
• Comfort with ambiguity and a preference for owning problems end to end
• Willingness to work on-site in San Francisco 5 days a week

Nice to have

• Experience ideally at a fast-growing company

Benefits

• Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
• Company-paid life & AD&D, plus short- and long-term disability
• 401(k) with automatic enrollment
• Unlimited PTO, plus paid sick leave, company holidays, and bereavement
• Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
• Wellness stipend: $375/quarter
• Learning stipend: up to $2,000/year
• Internet & cell phone stipend: $25/month
• Mental health support, virtual care, and care navigation
• Fertility & family-building support, plus backup care membership
• Pre-tax commuter benefits (transit & parking)
• SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office

About the company

Rox builds a revenue operating system using autonomous revenue agents to manage the end-to-end customer lifecycle. The company powers Global 2000 leaders and dominant AI winners.