Forward Deployed Engineer (NYC)

The role

You will work directly with top revenue teams to onboard customers and bring AI-native workflows to life. The role combines technical scoping, integrations, live demos, trainings and user activation.

What you will do

• Own post-sale onboarding end-to-end, ensuring every user finds value from their first call onward
• Serve as a trusted technical advisor, proactively engaging users and mapping their workflows to Rox
• Deliver engaging demos, trainings, and live solutioning sessions (remote + in-person)
• Run integration and scoping sessions with GTM and RevOps teams to enable high-impact POCs
• Capture product feedback and use cases to inform roadmap and strategic direction
• Collaborate cross-functionally to build internal documentation, playbooks, and enablement content
• Drive user activation and expansion by delivering compelling value narratives

Required qualifications

• 1+ years of experience in B2B SaaS, supporting technical customer relationships (pre- or post-sale)
• Strong execution mindset: thrive in fast-paced environments and move with urgency
• Background in distributed systems
• Understanding of large scale IT organizations
• Programming experience in Python, plus SQL for working with large datasets
• Fluent in AI native programming and system design
• Familiarity with GTM methodologies (e.g. MEDDIC, SPIN, SPICED) and how users apply them
• Excited to work across onboarding, sales engineering, and customer success in a hybrid role
• Strong communication skills and comfort presenting to both technical and business stakeholders
• Bias toward scaling yourself through process, tooling, and collaboration
• Curious and customer-obsessed: always learning and looking for ways to delight users
• Located in or willing to relocate to New York

Benefits

• Competitive pay with considerable equity upside
• Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
• Company-paid life & AD&D, plus short- and long-term disability
• 401(k) with automatic enrollment
• Unlimited PTO, plus paid sick leave, company holidays, and bereavement
• Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
• Wellness stipend: $375/quarter
• Learning stipend: up to $2,000/year
• Internet & cell phone stipend: $25/month
• Mental health support, virtual care, and care navigation
• Fertility & family-building support, plus backup care membership
• Pre-tax commuter benefits (transit & parking)

Before you apply

• Must be located in or willing to relocate to New York

About the company

Rox builds an AI revenue operating system with autonomous revenue agents for sellers. It serves Global 2000 companies in banking, hardware, construction and sovereign AI.