Rox Data Corp

Customer Success Manager

San Francisco. Posted a month ago

The role

You will own the post-go-live customer lifecycle for SMB to Enterprise accounts. This includes managing adoption, customer health, risk recovery, and expansion readiness.

What you will do

  • Own a book of post-go-live accounts through various stages with clear success criteria
  • Drive adoption and proof of value after go-live
  • Run steady-state rhythm for healthy accounts including QBRs
  • Diagnose At-Risk accounts and own recovery plans
  • Partner with Growth Strategists and FDEs on handoffs
  • Establish internal and customer operating cadence
  • Turn post-sales signal into roadmap and docs input with Product and Engineering
  • Build playbooks and reporting for time-to-value and health management

Required qualifications

  • 5+ years in customer success or post-sales with ownership of retention, utilization, or expansion outcomes
  • Track record managing relationships with VP-level stakeholders or above
  • Strong balance of strategic thinking and operational execution
  • Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline
  • Deep empathy for enterprise customers
  • Strong analytical mindset fluent working with metrics, success criteria, and customer data
  • Experience with technical or AI-native products
  • Be located in or willing to relocate to San Francisco

Nice to have

  • STEM degree or quantitative background

Benefits

  • Competitive pay with considerable equity upside
  • Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
  • Company-paid life & AD&D, plus short- and long-term disability
  • 401(k) with automatic enrollment
  • Unlimited PTO, plus paid sick leave, company holidays, and bereavement
  • Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
  • Wellness stipend: $375/quarter
  • Learning stipend: up to $2,000/year
  • Internet & cell phone stipend: $25/month
  • Mental health support, virtual care, and care navigation
  • Fertility & family-building support, plus backup care membership
  • Pre-tax commuter benefits (transit & parking)

About the company

Rox builds a revenue operating system using autonomous revenue agents. The platform powers Global 2000 leaders and AI winners.